Refund Policy

We would rather fix a drink than argue about it. If something is wrong with what we handed you, tell us at the cart and we will sort it out.

Drinks

Every drink is made to order, so we cannot resell one that has been made. If a drink is wrong, not what you ordered, or genuinely not good, bring it back to us at the event and we will remake it or refund it on the spot. Please raise it while we are still on site — once the cart has packed up for the day we have no way to verify or fix it.

We cannot refund a drink because a preference changed after it was made, for example a sweetness level you asked for and then decided against. We will always remake it at a fair price instead.

Event bookings and deposits

Private bookings are confirmed with a deposit. If you cancel more than 14 days before the event date, the deposit is fully refundable. Inside 14 days we keep the deposit, because we will have already turned down other work and bought ingredients for your date. The remaining balance is not charged.

If we have to cancel — equipment failure, illness, or weather that makes serving unsafe — you get everything you have paid back in full, including the deposit.

Moving a date is free once, subject to us being available. Just talk to us as early as you can.

Merchandise

If you buy a physical item from us, you have 14 days from the day you receive it to return it for a refund. It needs to be unused and in its original packaging, and we need proof of purchase. Anything personalised or made specifically for you cannot be returned unless it arrived faulty.

Return postage is yours to cover unless the item was faulty or we sent the wrong thing. We will confirm by email once your return arrives, and process approved refunds within seven business days.

How to reach us

Email hello@cosmicloudboba.com or call +1 (919) 744-0805 and we will tell you where to send anything that needs returning.